Posted on August 26, 2025
Josh Bryson
Have you ever needed to call an emergency tradesperson?
If you are in need of urgent services or repairs to your home, you should be wary of being hit with increased fees, particularly if the services are completed afterhours or on weekends.
Our number one tip for avoiding extra fees and stresses where urgent services are required is to ensure that you request a quote for the work before you engage the services of a business.
By requesting a quote, it allows for you to anticipate the exact charges you will receive after the service is completed and forms a legally binding contract which you can rely upon to confirm the costs of the service.
If you did not receive a quote for the requested services, you are still able to dispute the charges even after payment is made. It is the best course of action to discuss this matter with the business directly to try and negotiate an outcome.
If this is unsuccessful you may feel pressured to pay for the services at the time, but you have various legal rights through the Australian Consumer Law, that protect you from paying unreasonable fees if you were not told about the details of the charges prior to the undertaking of the service.
Next steps
Disputes between businesses and consumers can be emotionally taxing and stressful as well as costly if not resolved effectively.
It is important to receive professional legal advice when a dispute arises.
If you have any queries in relation to a dispute between you and a service provider, please contact the team at Scanlan Carroll.
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